Getting to you

At Jevonbaby, we're committed to delivering your products swiftly and reliably. Here's a breakdown of our shipping and delivery policy that aligns with our dedication to providing exceptional service:

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Standard Shipping

For orders above S$85, we're delighted to offer free standard local shipping within Singapore. Should your order be below S$85, a nominal shipping fee of S$4.95 will be applied for local Singapore shipping. Your items will reach your doorstep within 2-5 working days, excluding weekends and national holidays. We allocate 1-2 working days to expertly pack and dispatch your order, and once it's on its way, our designated courier service will ensure it arrives in the next 1-3 working days.

We cater to every corner of Singapore, except for a few exceptions like offshore islands and restricted zones. Extra charges might apply for certain locations. Look out for occasional free shipping promotions to sweeten the deal.

Delivery timeframe

Our local deliveries within Singapore are scheduled from 9 am to 6 pm, Monday to Friday, except for public holidays. Ensure there's someone at the address to receive your goodies. In case we miss you on the first attempt, our courier will contact you to arrange another delivery, with a small additional charge. While we aim for punctuality, uncontrollable factors like weather or unforeseen courier delays might influence delivery times. During peak seasons, anticipate a slight extension in delivery time.

Please remember that Jevonbaby Online Store is dedicated to serving end-users. For any other purchasing purposes, a quick email to hello@jevonbaby.com is all it takes.

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Express Shipping

For local Singapore orders, we offer an express shipping option at a supplementary cost of S$25. With this service, expect your parcel at your doorstep the very next working day. In truly urgent situations, where time is of the essence, drop us a line at hello@jevonbaby.com. We get it - sometimes you need that replacement part pronto.

To accommodate your needs further, we offer an expedited shipping choice. If you finalize your order before 12 pm (Monday to Friday), brace yourself for a same-day delivery. Orders received after 12 pm or on weekends will arrive the following working day.

International Shipping

Venturing beyond our shores? International shipping varies across countries with delivery spanning 10 to 30 working days, contingent on your location.

While we pride ourselves on timely deliveries, remember that international shipping might require a bit more patience. Occasionally, unexpected circumstances beyond our control - customs checks, courier challenges, natural disruptions, or other unavoidable scenarios - might slightly extend delivery times. Rest assured, we'll stay in touch, sharing tracking details and updates via hello@jevonbaby.com

Tracking your order

Once your order leaves our warehouse, you'll receive a shipping confirmation email equipped with a tracking number. Keep tabs on your package using the tracking number provided on our website or our trusted courier service's platform. Any queries along the way? We're here to assist at hello@jevonbaby.com. You are our priority.

If you’re not happy

At Jevonbaby, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your products, please contact us at hello@jevonbaby.com, and we will do our best to assist you.

Order Cancellation

We can only accept order cancellations for orders placed within 12 hours before the product is shipped. Once we have approved the cancellation, you can get a full refund. Please note, once the product has already been shipped, we are unable to cancel the order for you. Please reach out to our customer service at hello@jevonbaby.com for assistance with the cancellation process.

Returns, Exchanges, and Refunds

Due to hygiene and safety reasons, we do not accept returns & exchanges unless the item is defective or damaged upon receipt. Products that have been worn, used, damaged due to mishandling, deteriorated or incorrectly customized are strictly not accepted. Free items cannot be returned. 

If you believe that the product you received is defective or damaged, or you believe you have received the wrong item, please contact us within 7 days to initiate the return and exchange process. Overdue requests will not be processed. Once approved, you will receive instructions on how to return the item. We do not accept returned items that have been sent without a proper return request. Jevonbaby reserves the right to reject any returns, exchanges & refunds that we deem invalid. 

Please ensure items are in the same condition that you received them - unworn, with tags, and in their original packaging. You'll also need a receipt or proof of purchase. Please contact us at hello@jevonbaby.com for further assistance.