FAQs
Why Jevonbaby?
Our wearable breast pump eliminates all the external tubes and wires that you have to manage with traditional pumps. Its in-bra design means you can pump while commuting, working, or doing household chores.
And the Jevonbaby pump doesn’t have to sacrifice performance for mobility. It offers 3 adjustable suction modes and a range of 9 intensity levels that are comparable to hospital-grade pumps.
With its easy-to-assemble and easy-to-clean design, there’s no massive learning curve or complicated instructions. You can get pumping and get on with your day!
Jevonbaby is the only wearable breast pump that provides both direct-to-milk storage bag and direct-to feed bottle design that can be fit comfortably within any bras.
This design saves you the hassle of pouring milk into storage bags or bottles, the concern over a hygienic milk transfer, and the worry of crying as it spills all over your desk. You can focus on what matters most - your little one.
Direct-to-milk storage bag design also means that you have fewer parts to wash, unlike other wearable breast pumps where you need to wash the container every time you finish using it.
With our direct-to-storage bag design, you can directly connect a new storage bag and continue pumping while storing your breastmilk conveniently without manual transfer. This also saves space in your UV sterilizer for your milk bottles.
Using the Jevonbaby breast pump
Before handling your breast pump, we suggest massaging your breast with a hot towel to make sure there is no duct blockage. Please ensure to wash your hands thoroughly and clean your breasts and nipples.
We suggest practising alignment in a mirror several times before your first pumping session.
Choose the right nipple funnel inserts size and center the nipple funnel inserts (without the pump attached) over your nipple to ensure there is no gap between them (this prevents any leakage or discomfort).
When you place the nipple funnel inserts inside the pump for your first session, you’ll have a better idea of alignment, which will improve as you gain experience. Most moms are pros after a few sessions.
Yes, our breast pumps and accessories are made of food-grade silicone and are BPA-free materials.
Our pump has 3 modes and 9 intensity levels, with hospital-grade suction, which can be adjusted according to your needs to effectively empty the breast.
We have upgraded the breast shield and nipple funnel inserts to increase your comfort and suction effectiveness, making it suitable for most mothers.
Yes, double pumping produces 19% more milk on average compared to single pumping.
It’s up to you! Some mothers prefer to pump one side at a time, while those who are exclusively pumping may prefer to have a pair of breast pumps to save time.
Yes. The Jevonbaby pump will automatically turn off after 30 minutes of use.
Jevonbaby's milk bags and PPSU milk bottles hold up to 5 oz or 150ml of milk. The pump automatically shuts off after 30 mins. If you pump more than 5 oz in a single session, you can easily stop the session, switch out the bags or bottles with new empty ones, and continue pumping.
You have the option to stop your pumping session, switch out full storage bags or bottles with empty ones, and continue pumping.
Additionally, our pump has a memory function that saves your mode and intensity level settings, so you don't have to readjust them when you’re ready to carry on.
No, the pump doesn’t shut off automatically when the storage bags or bottles are full. The pump design makes it easy to keep an eye on your milk levels, so you can monitor how much you’ve collected and shut off the pump when the storage bags or bottles are full.
Our pump is designed to be incredibly easy to use. You can take it apart in 3 steps:
1: Detach the breast shield from the pump.
2: Remove the valve and nipple funnel inserts from the breast shield.
3: Detach the storage bag or feeding bottle from the pump.
Yes. Our pump is compact and easy to use, making it simple to pump on one side while breastfeeding your baby on the other.
Getting the sizing right
Jevonbaby pump is designed to fit comfortably into any bra, regardless of your cup size.
It comes with a 28mm breast shield and different-sized nipple funnel inserts (13mm, 15mm, 17mm, 19mm, 21mm, 24mm), so you can pump in comfort and ensure you get the most milk out of your session. You can use our Nipple sizing tool to help you choose the right one.
Jevonbaby pump comes with a 28mm Breast shield and 6 nipple funnel inserts (sized 13mm, 15mm, 17mm, 19mm, 21 mm & 24mm). Our breast shields are sized according to how wide the base of your nipple is. You can use our nipple sizing tool to work out your size and get the perfect fit.
An ill-fitting nipple funnel insert can cause you discomfort or even pain, and make pumping difficult and frustrating. By using the right nipple funnel size for your nipple, you can improve your pumping experience, and even increase the volume of milk you can produce!
To determine your nipple funnel insert size, use our Nipple sizing tool.
For maximum comfort and milk volume, we recommend using the Jevonbaby nipple funnel inserts provided with your breast pump.
Yes, nipple size can change throughout your breastfeeding journey, often getting smaller over time. We recommend re-sizing every three months, or anytime you order a fresh nipple funnel insert . We also suggest re-sizing if you experience an unexpected change in volume or things start to get a bit less comfortable, as this can indicate an incorrect nipple funnel insert size.
What’s it really like using the Jevonbaby wearable breast pump?
When in use, the noise level of our pump is less than 50Db. We’re incredibly proud of how quiet and discreet it is, and we’re confident that you can pump anywhere without anyone noticing.
For maximum comfort and milk volume, we recommend sitting or standing upright. But, we know you have things to do! So, with our cordless pump and its internal rechargeable battery, you can walk, multi-task or play with your little one without being tied to a power outlet.
(It’s important to note that our pumps aren't suitable for use during intense physical activity. And you shouldn’t bend over completely, as there is a possibility that the milk could spill out from the breast shield.)
The Jevonbaby pump is designed to work with any bra. For best results, make sure the pump is snug against your breast with no gaps.
The Jevonbaby pump is designed to optimize your comfort while you pump. To get the most comfortable experience, make sure you’re using the right suction intensity and the correct nipple funnel insert size. To find your size, please refer to our sizing tool.
Jevonbaby comes with 3 modes: Massage, Expression & Stimulation (this setting is a combination of the massage and the expression modes). The suction mode can be adjusted to 9 different intensity levels. You'll need to experiment with different settings to find the one that is most comfortable and efficient for you.
Massage mode: Mimics the fast suckling rhythm that a baby does to stimulate your milkflow (letdown). It is advisable to start with massage mode first.
Expression mode: Once letdown is achieved, switch to expression mode for slower rhythm and more intense milk expression.
Stimulation mode: It is a combination of both Massage & Expression mode. It will stimulate and express breast milk at the same time. (This is a good option for sensitive nipples)
The suction mode can be adjusted to 9 different intensity levels, all the way up to hospital-grade suction. You'll need to experiment with different settings to find the one that is most comfortable and efficient for you.
No! While other wearable pumps don’t have the suction needed and have to be paired with a traditional pump, our wearable pump provides hospital-grade suction to effectively clear your breast and pump the milk your baby needs. All with an internal rechargeable battery and no wires. So you can do all this while commuting, working, or even sightseeing!
Yes, Jevonbaby is a closed system. This ensures no milk enters the motor, making it safe for you and your baby.
Our pump takes approximately three hours or less to fully charge, and the charge typically lasts for up to 3 hours of use. This generally translates into Five to Six 30 minute pumping sessions. However, the duration of the battery usage may vary depending on the mode and intensity setting you’re using.
Bottles, bags, and accessories
Our milk storage bags and bottles hold 5oz or 150ml of milk.
Our pump comes with 6 milk storage bags and 1 PPSU feeding bottle. You can pump directly into the milk storage bags or bottles, and then store them in the fridge or freezer when you're done. If you require more storage bags, you can purchase them on our Accessories page.
Yes, you can purchase all of the accessories and spare parts for your Jevonbaby pump separately. You’ll find them on our Accessories page.
We highly recommend using the feeding bottles and storage bags by Jevonbaby for the best experience. However, our breast pump is designed with a universal narrow bottle thread so it might suit certain brands of bottles that have similar thread size. You can purchase them from our accessories page
Caring for your JevonBaby breast pump
Absolutely! It is essential to wash and sterilize all breast pump parts and bottles before using them for the first time.
Yes! Our milk storage bags are all sterilized with gamma-ray sterilization to ensure they are 100% clean and safe to be used right out of the box.
Basically, every part of the breast pump that comes into contact with your breast or the milk must be cleaned after each use. Yes, we mean breast shields, feeding bottles, nipple funnel inserts, valve, diaphragm and milk bag adapter (if you are using a milk storage bag). This removes any dried breast milk residue and prevents the growth of bacteria and germs.
We recommend cleaning your breast pump parts and bottles after each use. You should also sterilize them once a day.
Non-washable parts like the pump body should be wiped clean with a damp cloth and kept dry after wiping.
Washable parts like the valve, diaphragm, breast shield, nipple funnel inserts, milk-feeding bottles or parts that contact the breast and breast milk, must be properly cleaned after each use. Rinse all parts in drinking quality water and soak them in warm 40°C, soapy water for 5 minutes. Wash each part with a clean and soft brush.
Once cleaned, place the parts on a clean surface or towel and allow them to air dry. Store the dry parts in a clean, cool place until you're ready to use them again. Whether you're at home or on the go, keeping your breast pump parts clean is essential for the health and safety of you and your baby.
Before first use and once per day:
Non-washable parts like the pump body, which houses the motor, should be wiped with a low-level disinfectant such as ethyl alcohol or isopropyl alcohol (70% - 90%).
For washable parts like the valve, diaphragm, breast shield, nipple funnel inserts, milk feeding bottles or parts that contact the breast and breast milk, simply separate all parts from the pump and wash with your hands thoroughly. Then, boil water in a pot and place the parts in it for 10 minutes. After that, remove the parts and allow them to air dry on a clean surface or towel. Store the dry parts in a clean, cool place when not in use. Storing wet or damp parts can encourage the growth of bacteria and germs.
All washable parts can be steam sterilized and UV sterilized. UV sterilization process will cause some of the parts to become discolored, but this won’t impact how they function.
You should replace the silicone parts of your breast pump every 1-3 months to maintain optimum performance. For other accessories, it will vary according to usage. If you notice that your pump has lost suction, inspect the parts for wear, fraying, or stretching, and replace them if needed.
Store the dry parts in a clean, cool place until you're ready to use them again. Whether you're at home or on the go, keeping your breast pump parts clean is essential for the health and safety of you and your baby.
Health & Safety
If you have an active implanted device that can be affected by a magnetic field, such as a pacemaker or implantable cardioverter defibrillator, we do not recommend using an electric breast pump. Please consult your healthcare professional.
We recommend waiting until after you’ve given birth to use the Jevonbaby pump. If you are currently breastfeeding or pumping and become pregnant, it is important to consult your healthcare professional.
No, the Jevonbaby pump is designed to be a single-user product. Breast pumps are personal care items and should not be shared or rented.
Teething problems
First, make sure your sitting posture is correct. Lean forward at 45 degrees while keeping the milk storage bags or bottles upright. And check that you’ve put the pump into position correctly.
(1) Leaking between the device and the milk storage bags or bottles:
If you notice a leak between the device and the milk storage bags or bottles, it might be due to an improperly secured connection. Make sure to tighten the connection between the pump and storage bags to stop the leak.
(2) Leaking from the breast shield hole:
Leaking from the breast shield hole could occur if you lean back too far or if you’re using an incorrect nipple funnel insert size. To prevent this, try to sit in a vertical position while pumping, and check that you are using the correct nipple funnel inserts for your nipple size. You can check this using our Nipple sizing tool.
There could be a few reasons why you’re experiencing low suction from the pump.
The first thing to check is the connection between the pump and all the parts (especially the diaphragm and valve). Disassemble and inspect them for any damage, including cracks, chips, holes, or tears. If any part is damaged, stop using it and purchase a replacement. After checking the parts, reassemble them correctly and make sure they fit snugly.
If the suction is still low, check that you are using the correct nipple funnel inserts for your nipple size. You can check this using our Nipple sizing tool.
You can also adjust the modes and suction levels to find a setting that works best for you.
If you’re feeling pain while you’re pumping, then you could be using the wrong size nipple funnel inserts. You can check this using our Nipple sizing tool.
Alternatively, you could be using a mode or intensity level that is too strong for you. You can adjust the suction of your pump across 9 different levels to find one that is comfortable for you.
When your pump’s motor is running, some noise is normal (up to 50dB). However, if you're experiencing excessive or abnormal noise, there could be a problem.
To troubleshoot, make sure the pump and its accessories are undamaged. Check that all the parts are installed correctly and ensure that there's no gap between the breast pump and the breast.
If the problem is unresolved, contact our customer service team at hello@jevonbaby.com , and we’ll be happy to help.
Purchasing, cancellations, and returns
The Jevonbaby pump and accessories are available for purchase through our official website www.jevonbaby.com
Reach out to our Customer service team via the chat below or drop us an email at hello@jevonbaby.com
We’ll discuss what you’re looking for and find the right products for you and your lifestyle.
We can only accept order cancellations for orders placed within 12 hours before the product is shipped. Once we have approved the cancellation, you can get a full refund. Please note, once the product has already been shipped, we are unable to cancel the order for you. Please reach out to our customer service at hello@jevonbaby.com for assistance with the cancellation process.
For full details, refer to our Shipping & Return policy.
Please contact our customer service team at hello@jevonbaby.com and we’ll let you know as soon as the pump becomes available again.
The easiest way? Purchase your Jevonbaby products via our official website.
If you’ve received a faulty or damaged Jevonbaby product, let us know as soon as possible. You can do that via the chat below or drop us an email at hello@jevonbaby.com
Make sure you have your proof of purchase. A customer service team will be in touch with you shortly to help.
For hygiene and safety reasons, we do not accept returns or refunds unless the items purchased are defective, or they were damaged when you received them. Products that have been worn, used, damaged due to mishandling, deteriorated or incorrectly customized cannot be returned. Free items cannot be returned.
Please refer to our Shipping & Return policy for full details. You may also contact us via the chat below or drop us an email at hello@jevonbaby.com
We accept Paynow, all major debit or credit cards and PayPal. Should you encounter any problems with payment during checkout, please reach out to us via the live chat or at hello@jevonbaby.com
You can enter your discount code on the Cart page or on the Checkout page before placing your order.
Warranty
Your Jevonbaby pump comes with a 12-month warranty that covers defects in the materials and manufacture of the pump device. The following is not covered under the warranty:
- Damage caused by misuse, abuse, negligence or accident, or any other cause not related to defects in materials or manufacture.
- Improper storage of the Jevonbaby Pump.
- Unauthorised disassembly, repair, alteration, or modification of the product or components.
- Failure to comply with the operating instructions of the device or components supplied with the product.
- Normal wear and tear that results from regular use of the product.
- Overflowing of liquid (water/milk entry) into the Jevonbaby Pump motor.
- Purchasing a second-hand Jevonbaby pump.
You will need your original proof of purchase with your order number from Jevonbaby.com to claim your warranty.
Please refer to the product's warranty policy for full details about your rights. If you have any questions, please contact our customer support team at hello@jevonbaby.com
Once you purchase your Jevonbaby pump, you are automatically entitled to the 12-month warranty, without any need to register. For full details, please refer to the warranty policy.
Jevonbaby pump is backed by a warranty against any defects on the motor unit only for a period of twelve (12) months from the date of purchase or the baby's date of birth, whichever is later. (Postponement of warranty commencement date should be no more than 6 months) For full details, please refer to the warranty policy.
If your warranty has expired, please do not worry. Simply contact us at hello@jevonbaby.com , and we will be happy to assist you with any issues you may have.
Shipping
For orders above S$85, we're delighted to offer free standard local shipping within Singapore. Should your order be below S$85, a nominal shipping fee of S$4.95 will be applied for local Singapore shipping.
For local Singapore orders, we offer an express shipping option at a supplementary cost of S$25. With this service, expect your parcel at your doorstep the very next working day. In truly urgent situations, where time is of the essence, drop us a line at hello@jevonbaby.com. We get it - sometimes you need that replacement part pronto.
To accommodate your needs further, we offer an expedited shipping choice. If you finalize your order before 12 pm (Monday to Friday), brace yourself for a same-day delivery. Orders received after 12 pm or on weekends will arrive the following working day.
Jevonbaby offers worldwide shipping.
Orders are processed and shipped on regular business days excluding national and special non-working holidays. Any orders placed on Saturday and Sunday, will be processed on the following Monday.
Local Singapore delivery:
General door-step delivery: 2-5 working days
Express delivery: Placed order before 12 pm (Monday to Friday)Within 24 hours, Placed order after 12 pm or on weekends will arrive the following working days
We cater to every corner of Singapore, except for a few exceptions like offshore islands and restricted zones. Extra charges might apply for certain locations. Look out for occasional free shipping promotions to sweeten the deal.
International delivery: 10 to 30 working days
For more shipping information, please refer to our Shipping & Return Policy
In case we miss you on the first attempt, our courier will contact you to arrange another delivery, with a small additional charge.
After your order has been processed and is ready to ship, you will receive an email containing your tracking number.
If you encounter any problems with tracking your order, please contact us via live chat or at hello@jevonbaby.com for assistance.
You can contact our customer support team at hello@jevonbaby.com at any time (Office hours: 9am to 6pm) to check the status of your delivery.
If you receive a delivery notification but have not received your package, we recommend waiting 2-3 business days. The package may have been marked as delivered by mistake and could arrive the following day. You may also contact our customer support team at hello@jevonbaby.com to check the status for you.
We ship all orders from our Singapore warehouse, and we ship worldwide. If you have any questions about shipping or our warehouses, please contact us before placing your order.
If you received the wrong item or it was defective, we've got you covered. Reach out to us through our live chat or contact our customer support team at hello@jevonbaby.com with your order reference, invoice/receipt, and a photograph/video of the item. Note that items must be unopened and intact. Once we've verified the error or defect, we'll arrange for an exchange at your convenience with no extra cost.
For full details, refer to our Shipping & Return Policy.